Please note, due to a family holiday, orders placed now will not be processed until 30 August. Thank you for your understanding.

Frequently Asked Questions

Have a question? Check the information below -

  • What security measures do you have in place?

    Your payment & card details are secure at Nisi Living; our website has a standard SSL certificate, ensuring full data authentication and encryption. We are also compliant with the Payment Card Industry's Data Security Standard (PCI DSS), as validated by WorldPay and all payment transactions are processed securely by Sage Pay, a leading payment services provider. If you pay via PayPal, then your payment will be validated and processed securely by PayPal's platform.

  • Do you hold stock at Nisi Living?

    All products listed on our site are held at Nisi Living's warehouse in Portishead, Bristol. This ensures that we maintain full control over product quality and customer deliveries.

  • What is your returns policy?

    We operate a no quibble returns policy, so you have the right to cancel an order provided you notify us in writing within 14 days of delivery and return the unwanted goods to us (in perfect condition) within 28 days of delivery. Please refer to the detailed Returns & Refunds information contained elsewhere on this site.

  • What if my goods are faulty?

    If your goods arrive in a damaged condition or are otherwise faulty, then we will refund you or exchange the goods at no cost to yourself. Please contact customer services by email (enquiries@nisiliving.co.uk) or by calling 01275 390521 as soon as possible following receipt.

  • How soon will my parcel arrive?

    You should receive your parcel within 3 to 5 working days of the order date. However, during exceptionally busy periods, delivery times may be slightly longer and if this is so, we will keep you informed.

  • How can I track my delivery?

    We will send you an email confirming that your parcel has been shipped and this email will contain a tracking number allowing you to log onto the relevant site and track your parcel.

  • Who will deliver my parcel?

    We mainly use Parcelforce Worldwide, although we may use other reputable firms as and when the need arises.

  • What are your delivery charges?

    Our standard delivery charge for UK mainland deliveries is £4.75 (including VAT); however, if the parcel is unusually large and/or heavy, then the charge increases to £19.75 (including VAT). Saturday deliveries may also be available for an additional charge.

  • Do you deliver overseas?

    Unfortunately we do not currently deliver overseas or to offshore UK islands and territories.

  • What if the product I want is out of stock?

    Please contact Customer Services (enquiries@nisiliving.co.uk) to find out whether or not the item can be ordered for you from our suppliers.

  • Do your products include VAT?

    All products shown on our website are priced in GBP and include VAT at the prevailing rate. Quoted delivery charges also include VAT.

  • Do you accept telephone orders?

    We don't currently accept telephone orders, but we may do so in the future.