Frequently Asked Questions

Do you have a question? Check the information below -

  • What security measures do you have in place?

    Your payment & card details are secure at Nisi Living; our website has a standard SSL certificate, ensuring full data authentication and encryption. We are also compliant with the Payment Card Industry's Data Security Standard (PCI DSS), as validated by WorldPay and all payment transactions are processed securely by Sage Pay, a leading payment services provider. If you pay via PayPal, then your payment will be validated and processed securely by PayPal's platform.

  • Do you hold stock at Nisi Living?

    Virtually all products listed on our site are held at Nisi Living's warehouse in Bristol. If an item is marked 'pre-order' this means that whilst the item is not currently in stock, we are able to bring in new stock to fulfil the order, usually within 2-3 weeks of your purchase. All orders are picked, processed and prepared for delivery by Nisi's small team of dedicated individuals, thereby ensuring optimum product quality control and efficient delivery.

  • What is your returns policy?

    We operate a no quibble returns policy, so you have the right to cancel an order provided you notify us in writing within 14 days of delivery and return the unwanted goods to us (in perfect condition) within 28 days of delivery. Please refer to the detailed Returns & Refunds information contained elsewhere on this site.

  • What if my goods are faulty?

    If your goods arrive in a damaged condition or are otherwise faulty, then we will refund you or exchange the goods at no cost to yourself. Please contact customer services by email ( or by calling 0117 251 0117 as soon as possible following receipt.

  • How soon will my parcel arrive?

    You should receive your parcel within 3 to 5 working days of the order date. However, during exceptionally busy periods, delivery times may be slightly longer and if this is so, we will keep you informed.

  • How can I track my delivery?

    We will send you an email confirming that your parcel has been shipped and this email will contain a tracking number allowing you to log onto the relevant site and track your parcel.

  • Who will deliver my parcel?

    We mainly use Parcelforce Worldwide and DHL, although we may use other reputable firms as and when the need arises.

  • What are your delivery charges?

    Our standard delivery charge for UK mainland deliveries is £4.95 (including VAT); if your order value exceeds £100, then we will waive this charge. However, if the parcel exceeds a certain size or weight, then the charge increases to £7.95 (including VAT) for large items and £14.95 (including VAT) for extra large items, including where the order value exceeds £100. Different charges apply to Northern Ireland and offshore deliveries. Saturday deliveries may also be available for an additional charge.

  • Do you deliver overseas?

    We do ship to Northern Ireland and offshore UK islands including the Channel Islands, Isle of Man and islands off the Scottish mainland, for which higher delivery charges apply. However, we do not currently deliver to countries beyond the United Kingdom and its offshore islands, except where specifically stated.

  • What if the product I want is out of stock?

    If the item is marked with a 'pre-order' badge, then it is still possible to make a purchase; if not, then please send us a message using the 'Contact Us' page to find out whether or not the item can be ordered for you from our suppliers.

  • Do your products include VAT?

    All products shown on our website are priced in GBP and include VAT at the prevailing rate. Quoted delivery charges also include VAT.

  • Do you accept telephone orders?

    We don't currently accept telephone orders, but we may do so in the future.